Política de Cambios y Devoluciones

🔁 Exchange and Return Policy

At Caribbean Braids, we value the trust you place in us and are committed to offering products and services of the highest quality.

However, we understand that unexpected situations may arise, so we share our policies to ensure clarity and a fair, respectful experience.

All our products are carefully inspected before shipping.
Returns are not accepted due to personal preference, color changes, or customer errors when selecting a product.
If you receive a damaged product or one with a manufacturing defect, you may request an exchange by notifying us within the first 24 hours after delivery.
To validate your request, you must send a photo or video of the product and keep the original packaging.
If the product is available, a replacement will be sent at no additional cost. If not, you may choose another product of equal value or receive a store credit for your next purchase.
Shipping costs for exchanges or returns are the responsibility of the customer, except when the error was ours.

We ship throughout Mexico using certified courier services.
Delivery times may vary depending on destination and carrier.
Caribbean Braids is not responsible for delays caused by the courier; however, we will provide support and follow up until your order is delivered.

If you need help with an exchange or return, please contact us. We will gladly assist you and guide you step by step to resolve your case.